7j78 Privacy Policy

1. Introduction

7j78 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://7j78.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who uses our Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions across Bangladesh.

This Privacy Policy describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the measures we take to keep it secure, and the rights available to you as a data subject. This policy applies to all users of the 7j78 Platform — including registered account holders, prospective players who browse the site without registering, and individuals who contact our support team.

This Privacy Policy should be read together with the 7j78 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. By accessing or using the 7j78 Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that directly or indirectly identifies a living individual, including name, email address, phone number, date of birth, payment account details, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Data Controller" refers to 7j78, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" refers to any third-party service provider that processes personal data on behalf of 7j78 and under its documented instructions.
• "KYC" (Know Your Customer) refers to the identity and age verification process applied to registered accounts, particularly prior to the processing of withdrawal requests.
• "Cookies" refers to small text files placed on your device by the 7j78 Platform to store session, preference, and analytics data.
• "Player" / "User" / "you" refers to any individual who accesses, registers on, or uses the 7j78 Platform in any capacity.

3. Personal Data We Collect

7j78 collects personal data across several categories depending on your interaction with the Platform. The categories below describe what we collect and in what context:

4. How We Collect Your Data

7j78 collects personal data through the following channels and mechanisms:

• Direct provision by you: Information you enter into registration forms, KYC submission portals, account settings pages, support ticket systems, live chat windows, or any other form on the Platform where you voluntarily provide personal data.
• Automated technical collection: Data collected automatically when you access the Platform, including IP address, device fingerprint, browser metadata, session duration, pages visited, and click-path analytics. This data is collected via cookies, web beacons, and server logs.
• Payment provider data: When you make a deposit or request a withdrawal, 7j78 receives confirmation data from your payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard). This typically includes transaction reference numbers, timestamps, and mobile number or card masking data. 7j78 does not receive or store full card numbers or full mobile wallet PINs.
• Identity verification providers: During KYC processes, 7j78 may use third-party identity verification services. These providers return a verification result and may share relevant identity document data with 7j78 as part of the KYC outcome.
• Game provider data: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others may return game session metadata to 7j78 for account crediting, dispute resolution, and RTP audit purposes.

5. Purposes of Processing

7j78 processes your personal data for the following clearly defined purposes. We do not process personal data for any purpose incompatible with those listed below without first obtaining your consent or establishing a new legal basis:

• Account creation and management: Creating and maintaining your 7j78 player account, managing login sessions, updating account settings, and responding to account-related queries.
• Age and identity verification: Confirming that you meet the minimum age requirement of 21 years and verifying that the identity details you provide are accurate and genuine, in compliance with our 21+ policy.
• Payment processing: Crediting deposits to your account balance, processing withdrawal requests, conducting transaction reconciliation, and managing payment disputes with payment providers.
• Fraud prevention and security: Detecting and investigating suspicious account activity, duplicate account detection, IP-based anomaly detection, and protecting the Platform from unauthorised access and financial fraud.
• Anti-money laundering (AML) compliance: Screening transactions and account behaviour against AML risk indicators, maintaining transaction records for audit purposes, and reporting to relevant authorities where legally required.
• Responsible gaming: Monitoring account activity for signs of problem gambling, enforcing self-exclusion requests and deposit limits, and delivering responsible gaming notifications and session reminders.
• Customer support: Responding to enquiries, resolving complaints, processing account closure requests, and managing KYC escalations.
• Platform analytics and improvement: Analysing aggregated usage patterns to identify areas for improvement, optimise game performance, and enhance the overall player experience — using anonymised or pseudonymised data wherever possible.
• Marketing communications (where consented): Sending promotional emails or push notifications about 7j78 bonuses, game launches, or seasonal offers (such as Eid, Pohela Boishakh, or BPL-season promotions) to players who have opted in to receive marketing communications. You may withdraw consent at any time.
• Legal compliance: Retaining records as required by applicable law, responding to legally valid requests from law enforcement or regulatory authorities, and enforcing our Terms & Conditions.

6. Legal Basis for Processing

7j78 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to create and maintain your player account and to fulfil our obligations under the 7j78 Terms & Conditions — for example, processing deposits, crediting winnings, and enforcing responsible gaming limits you have set.
• Legal obligation: Processing required to comply with applicable legal requirements, including AML regulations, KYC mandates, record-keeping obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of the legitimate interests of 7j78, where those interests are not overridden by your privacy rights — for example, fraud detection, platform security monitoring, and aggregated analytics for platform improvement.
• Consent: Processing based on your freely given, informed consent — specifically, the sending of opt-in marketing communications. You may withdraw consent at any time by contacting support or updating your account notification preferences.

7. Data Sharing & Third Parties

7j78 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, solely for the purpose of processing deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC service providers who assist with age and identity verification. These providers act as data processors under contract with 7j78 and are prohibited from using your data for their own purposes.
• Game providers: Technical session data is exchanged with game providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, PG Soft, and Ezugi) to facilitate game delivery, credit winnings, resolve disputes, and audit fairness.
• IT and infrastructure providers: Cloud hosting, database management, and platform security vendors who process data on behalf of 7j78 under strict data processing agreements.
• Customer support tools: Third-party live chat and helpdesk platforms used to manage player support communications. All such tools are contracted to handle data in accordance with this policy.
• Legal and regulatory authorities: Where required by applicable law or in response to a valid legal request from a law enforcement or regulatory body, 7j78 will disclose the minimum personal data necessary to comply with that obligation.

All third-party data processors engaged by 7j78 are bound by contractual data processing terms that prohibit them from using your personal data for any purpose beyond the specific service they provide to 7j78, and that require them to maintain appropriate security standards.

8. Cookies & Tracking Technologies

The 7j78 Platform uses cookies and similar tracking technologies (including web beacons and session tokens) to enable core platform functionality, maintain your login session, remember your preferences, and gather analytics data about how players use the Platform. The main categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of these without disabling your use of the Platform.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits. These persist between sessions to provide a consistent experience.
• Analytics cookies: Used to collect aggregated, anonymised data about page views, session durations, game interactions, and navigation paths. This data helps 7j78 understand how the Platform is used and where improvements can be made. No individual player is identifiable from analytics data alone.
• Marketing cookies (consent-dependent): Used only where you have opted in to receive marketing communications. These cookies help 7j78 deliver relevant promotional content aligned with your platform activity and preferences.

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect your ability to log in and use the Platform. Disabling analytics or marketing cookies will not impact your core gameplay experience.

9. Data Retention

7j78 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active account data: Personal data associated with an active 7j78 account is retained for the duration of the account's active status and for a defined period following account closure, to allow for dispute resolution, audit, and legal compliance obligations.
• KYC and identity documents: Identity verification documents are retained for a minimum period following account closure as required by AML and record-keeping obligations. After this period, documents are securely destroyed.
• Transaction records: Financial transaction data (deposits, withdrawals, bonus credits) is retained for a minimum period following the transaction date to comply with financial record-keeping requirements.
• Support communications: Live chat transcripts and email correspondence with the support team are retained for a period sufficient to resolve related disputes and for quality assurance purposes, after which they are archived or deleted.
• Marketing data: Where you have consented to marketing communications, your marketing preferences and associated data are retained until you withdraw consent, after which your data is removed from active marketing lists promptly.
• Anonymised analytics data: Aggregated, anonymised analytics data that cannot be linked back to any individual may be retained indefinitely for platform improvement purposes.

10. Data Security

7j78 implements a layered approach to data security designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• SSL 256-bit encryption: All data transmitted between your browser or app and the 7j78 Platform is encrypted in transit using TLS/SSL protocols, preventing interception by third parties.
• Encrypted data storage: Personal data stored on 7j78 servers is held in encrypted form. Encryption keys are managed separately from the data they protect.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff and contractors with access to player data are subject to confidentiality obligations and receive regular data protection training.
• Network security: The 7j78 infrastructure is protected by firewalls, intrusion detection systems, and regular security audits conducted by qualified third-party security professionals.
• Incident response: 7j78 maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, 7j78 will take prompt remedial action and will notify affected players as required.

While 7j78 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your 7j78 account has been accessed without your authorisation, please contact our support team immediately via live chat or at [email protected].

11. Your Privacy Rights

As a data subject, you have the following rights in relation to the personal data that 7j78 holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account username. We will respond within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data that 7j78 holds about you, together with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. For minor updates (such as phone number or email address), you may be able to update these directly within your account settings.
• Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request that 7j78 delete your personal data. This right is subject to overriding legal obligations — for example, where retention is required for AML, KYC, or financial record-keeping purposes, erasure may not be possible in full until the applicable retention period has elapsed.
• Right to restrict processing: In certain circumstances (e.g., while a data accuracy dispute is being resolved), you may request that 7j78 limit its processing of your personal data to storage only.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests. We will review your objection and cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

12. Children & Minors

The 7j78 Platform is strictly intended for adults aged 21 years and above. 7j78 does not knowingly collect personal data from individuals under the age of 21. All prospective account holders are required to confirm their date of birth at registration, and age verification is conducted as part of the KYC process prior to the processing of any withdrawal request.

If 7j78 becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, all associated personal data will be deleted to the extent permitted by law, and any balance in the account will be handled in accordance with our minor-protection procedures.

If you are a parent or guardian and believe that a person under the age of 21 in your care has created an account on 7j78, please contact us immediately at [email protected] so that we can take prompt action.

13. Third-Party Links

The 7j78 Platform may, from time to time, contain references to third-party services such as game providers or payment partners. While 7j78 takes care to work with reputable partners, we have no control over the privacy practices or content of third-party websites or services. This Privacy Policy applies solely to data processed by or on behalf of 7j78 through the 7j78 Platform.

We encourage you to review the privacy policies of any third-party service you interact with independently of the 7j78 Platform. 7j78 accepts no responsibility for the privacy practices of third parties.

14. Changes to This Privacy Policy

7j78 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, operational requirements, or to reflect new data processing activities. Where changes are material, 7j78 will notify registered account holders via the email address on file and/or through a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this document indicates when the current version was last updated. Your continued use of the 7j78 Platform after the updated Privacy Policy has come into effect constitutes your acceptance of the revised terms. If you do not agree with any changes, please cease use of the Platform and contact support to request account closure.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7j78 processes your personal data, please reach out to us through any of the following support channels:

• Live Chat: Available 24/7 via the 7j78 Platform — the fastest way to reach our support team.
• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" as appropriate.
• WhatsApp: Available 08:00–00:00 BST (Bangladesh Standard Time, UTC+6).

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 10 business days. Complex data rights requests (such as full data access or erasure requests) may require additional time to process, particularly where identity verification is required.